Membership CRM showing a member organisation, its contacts and their roles

Membership CRM for associations and federations

Tribe CRM is a CRM for membership organisations, from trade associations and professional bodies to federations. It keeps every member organisation, the people who represent them and the roles they hold in one record, so the association’s memory stays intact when staff change. Contribution invoicing, mailings and events run from the same place.

✦ All roles in one contact view
✦ Recurring contributions
✦ Chamber of Commerce integration

Tribe CRM is a CRM for membership organisations, from trade associations and professional bodies to federations. It keeps every member organisation, the people who represent them and the roles they hold in one record, so the association’s memory stays intact when staff change. Contribution invoicing, mailings and events run from the same place.

✦ All roles in one contact view
✦ Recurring contributions
✦ Chamber of Commerce integration

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Member organisations that work in Tribe

Where member organisations lose time today

Many associations run on a small team, a legacy member system, Excel and Outlook. Each tool holds part of the picture, and members notice when the details don’t match.

What leaves with a colleague when they go?

Past agreements, conversations and more live in one person’s head and inbox, so the next colleague starts from zero.

How many lists hold your member data?

When a member changes address or contact person, you update one list and the others fall out of date.

How long does invoicing take?

Contributions are worked out in Excel and typed into the accounting package, which takes time and invites mistakes.

“In Tribe CRM you immediately see who we’re in conversation with and what the next step is. That gives overview and calm.”

Larissa van der Velden • Co-Founder at InTheArena

Membership management software shaped around your members

From first registration to their yearly contribution, every step runs in one CRM for membership organisations.

One record for every member, person and role

Member organisations, their representatives and your own contacts sit together, with every email, meeting and note attached. When a colleague moves on, the history stays with the association.

Set up your own member types and tiers, each with its own fields
See every role a person holds, from member to board seat to committee
Add Chamber of Commerce data for member organisations in one click

Membership CRM relationship map showing one person’s roles across organisations

Contributions invoiced on schedule

Tribe sends contribution invoices at the interval you set, for each member type and rate, and keeps track of who has paid.

Invoice contributions on a schedule, with new rates applied from the next period
Sync invoices with Exact Online or SnelStart, including direct debit
Add a payment link to each invoice, so members can pay online

Membership management software showing recurring contribution invoices per member type

Mailings and events that reach the right members

Tribe selects members by type, role, region or label, so each mailing and invitation reaches the people it’s meant for.

Send newsletters and renewal notices in a few guided steps
Manage registrations, invoices and follow-up for the general assembly and events
Collect sign-ups through web forms with a built-in consent checkbox

Membership CRM campaign builder with a member selection by type and region

Clear numbers for your board

Dashboards show membership, renewals, cancellations and contribution income as they happen, so board reports start from current figures.

Track members, renewals and cancellations on live dashboards
See which members nobody has spoken to in a while, before they cancel
Give members their own portal, or connect your existing one through open API

Membership dashboard with member counts, renewals and contribution income

Membership CRM software with every member included

Essential

Relation management for members and their contacts, plus sales and invoicing, contextual AI assistant, plus an AI-assisted ideal client profile and competitive landscape analysis.

€

39

* Per seat/month, billed annually.

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Advanced

Everything in Essential, plus events, support and projects.

€

69

* Per seat/month, billed annually.

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Ultimate

Everything in Advanced, plus multi-organisation admin, a custom portal in your own branding and a dedicated account manager.

€

79

* Per seat/month, billed annually.

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You pay for the staff who use Tribe, and your members, board members and contacts in the database add nothing to the price. You can start with the core and add modules as your association grows.

Frequently asked questions about membership CRM

What is a membership CRM?

A membership CRM is association membership management software that keeps members, the people who represent them, contributions and communication in one place. It replaces separate member lists, mailing tools and spreadsheets with one shared record. Tribe is a membership CRM used by trade associations, professional bodies, federations and statutory schemes, with invoices that sync to Exact Online and SnelStart.

Can Tribe handle contribution invoicing and renewals?

Yes. You set up member types with their own rates and intervals, and Tribe sends contribution invoices on schedule. Rate changes apply from the next period, and renewal reminders run through workflow automations. Invoices sync with Exact Online or SnelStart, and members can pay online through a payment link.

Can we collect contributions by direct debit?

Yes. If you use Exact Online or SnelStart, contributions invoiced in Tribe can be collected by direct debit, through Exact’s payment conditions or SnelStart’s direct debit feature. Members can also pay each invoice online through a payment link.

Can members log in to see their own details?

Yes. As membership CRM software, Tribe gives members a portal where they log in to see their own details, invoices and requests. On Ultimate, you can build a member portal of your own, with your branding and your own web address.

Can one person hold several roles, such as member, board member and committee member?

Yes. Tribe links each person to every organisation and role they hold, so you see in one view that someone represents a member company, sits on the board and joins a regional committee. Every email, meeting and event registration stays attached to that person.

Where is our member data stored?

Your data is hosted in EU data centres, and Tribe complies with GDPR. Tribe is certified under ISO/IEC 27001:2022 and ISO/IEC 27701.

What does onboarding look like, and can we move from our current system?

Onboarding support grows with your plan. On Essential, you get started with the Tribe knowledge base and live chat in your own language. On Advanced, a remote account manager can guide your setup, depending on your contract. On Ultimate, a dedicated account manager works with you from the start. On every plan, you can bring your clients and contacts across from Excel or any CRM you use today.

How does Tribe handle our data in AI features?

Ask AI answers questions about members, contributions and events from your own data. Tribe never uses customer data to train AI models, and every AI provider is set up to opt out of training. Your CRM data is stored in the EU, and each AI request uses only the data needed for that task. Requests are processed by AI providers in the United States under data processing agreements and standard contractual clauses.

See your own member structure in Tribe

In the demo, we walk through Tribe as a membership CRM system, using your member types, roles and contribution rates.

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Membership CRM for associations and federations

Where member organisations lose time today