Government CRM that connects every department

A government CRM is a system that public organisations use to manage their relations with the people, businesses and partners they serve. It keeps contact history, requests and cases in one place, so departments work from the same information. Tribe is a government CRM used by municipalities, provinces and ministries, with ISO 27001-certified security that is aligned with BIO.

Yes. Municipalities use Tribe across departments such as Economic Affairs, Social Services, Housing and the Customer Contact Centre. Each department works with its own setup, and everyone shares one view of the residents, businesses and partners you work with. The Municipality of The Hague, the City of Antwerp and Rotterdam are among the public organisations that use Tribe.

Teams in Tribe shield relations and activities from colleagues outside the team, and roles set what each user can see and change. A change log shows who created, changed or deleted each record, and when. the company behind Tribe, holds ISO 27001 and ISO 27701, the international standards for information security and privacy, and ISO 9001 for quality management. They cover every Efficy product. Certificates and security policies are public on the efficy Trust Center. Certificates and security policies are public on the efficy Trust Center. You can follow live availability on the Tribe status page.

BIO and NIS2 have no certificate of their own, so efficy has matched its security measures to the requirements of both. Efficy is also registered under NIS2 with the Centre for Cybersecurity Belgium, and its certificates and security policies are on the Efficy Trust Center. We have contracted with Dutch public-sector customers on GIBIT-based terms, and we can discuss data processing terms, including VNG/IBD-based terms, as part of the contracting process.

You can export your data yourself at any time during the contract. Within 30 days after the contract ends, you can ask for your data in a standard format such as CSV, JSON or XML. efficy then deletes it within 180 days.

Ask AI answers questions about contacts, requests and cases within each user’s access rights. Tribe never uses customer data to train AI models, and every AI provider is set up to opt out of training. Each AI request uses only the data needed for that task. Requests are processed by AI providers in the United States under data processing agreements and standard contractual clauses. Your CRM data is stored in the EU, and results are written back to your own Tribe environment. 

Yes. Tribe connects with Microsoft 365 to link emails, calendars and contacts, including shared mailboxes, and supports single sign-on with Microsoft. W When you add an organisation, Tribe fills in its details from the Chamber of Commerce or other official business registers in Europe. With the advanced Chamber of Commerce connection, business records also update every week, including new and dissolved companies. Through the Tribe Marketplace, you can add digital signing with ValidSign and email campaigns with Spotler, with each contact’s consent tracked in Tribe. For other systems, Tribe connects through Zapier or its open API. 

Onboarding support grows with your plan. On Essential, you get started with the Tribe knowledge base and live chat in your own language. On Advanced, a remote account manager can guide your setup, depending on your contract. On Ultimate, a dedicated account manager works with you from the start. On every plan, you can bring your clients and contacts across from Excel or any CRM you use today.