Increase your effectiveness with Tribe CRM
Start 14-day free trialCustomer support inquiries automatically become tickets
When customers send an email to a support email address, Tribe ensures that a ticket is created with a follow-up task assigned to the appropriate team member. The customer also receives a confirmation message with a unique ticket number. This ensures that you can efficiently follow up on customer questions.
Providing customer service from Tribe CRM: 360-degree overview
With Tribe, your customer service is fully integrated into your CRM system. You will always see the full picture, whether it’s from sales, management or customer service. This unified perspective empowers you to make informed and effective decisions.
Clear support dashboards
You get a clear overview of your number of tickets per employee, per team, per subject and product group. Identify any problems by keeping a close eye on what is going on with the customer.
Automate your customer service with a few clicks
Automate your own smart processes to save time on manual tasks. For example, determine which tickets are automatically created for first- or second-line support. Set up smart alerts to stay up to date.
Customer portal
Invite your customer to their own portal. Tickets, associated emails, and notes can be made visible in this customer portal, providing your clients with both insight and a clear overview.
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